We aim to process and dispatch within 3-5 working days. All products are sent by Express DHL delivery and should arrive within 2-3 working days from dispatch.
We ship to almost all countries. We do not ship to France, Ukraine, Russia or Belarus.
We use couriers for both domestic and international shipments. For all international shipments, please allow time for goods to clear customs. Couriers are unable to deliver to PO Box numbers, therefore please provide us with a physical address.
Where remote area delivery charges are incurred, you will be contacted for the additional payment, prior to despatch.
Any applicable duties, taxes and shipping will be calculated and charged at checkout, we will then dispatch your order using Delivered Duty Paid ‘DDP’ delivery terms (Subject to Incoterms 2020).
Contact our customer service department at info@iconlifesaver.com. Please include your order number and the alternative address.
If you are out when the courier calls they will leave a card with contact details for you to arrange a convenient time for re-delivery. The courier will only attempt delivery three times before goods are returned to us. If you fail to arrange a suitable re-delivery before the goods are returned, we will charge an additional shipping charge to resend the goods.